Work Experience:

Falcon Trading Computers

Lead Quality Control 10.2018 - 07.2022

• Unit Test each individual system (3K+ per year)
• Perform extraneous tests as needed
• Verify hardware and software configuration
• Ensure smooth system operation
• Certify meeting or exceeding company performance standards
• Sign and document individual system temperatures and performance on customer documentation
• Operate laser for glass etching on system chassis

Systems Testing Technician 05.2018 - 07.2022

• Verify hardware configuration
• Set BIOS as per system hardware configuration
• Tweak power and performance settings on unit specific basis
• Run hardware tests (display, memory, etc...)
• Identify and replace problematic hardware at component level
• Install Operating System (Windows 10/11)
• Initialize and test drivers
• Configure userland
• Optional software installation and configuration

Support Engineer 01.2017 - 08.2022

• Provide customer support via phone, email, and web chat
• Write knowledgebase articles for internal and public use
• Resolve both hardware and software issues as top level support personnel
• Facilitate on-site hardware repair
• Take ownership of systems sent in-office for issue resolution
• Document issues and resolutions on iSupport ticketing system
• Assign and take tickets based on priority and available support members
• Reach out to all clients with submitted issues before end of day
• Investigate trading and office software issues (reach out to developers when necessary)
• Circumnavigate client software limitations