Work Experience:

Youth Employment Program

Software Developer (contract) 11.2022 - 04.2023

• Write software proposal and contract
• Write Software Specification
• Engineer resource management webapp
• Set and fulfill project milestones
• Document source code
• Provide support and training after webapp launch

Volunteer Coordinator 11.2022 - 10.2023

• Write processes for volunteer system
• Participate and occasionally direct weekly organization meetings
• Attend networking events
• Coordinate with potential volunteers
• Comunicate with partner organizations to set volunteer dates

Crew Lead 09.2022 - 10.2023

• Work on a wide range of conservation and recreation projects
• Coordinate with project specialists
• Manage crew (size: 6, ages: 16-23) to complete tasks in timely manner without compromising quality of work
• Perform physically demanding labor involving handtools, stone, and machinery
• Delegate tasks to assistant lead, and/or individual members
• Communicate with contracting entities before, during, and after projects
• Distill conservation processes for communication with non-specialized workers
• Provide learning opportunities for crew
• Make and implement on-site decisions related to project goals

Falcon Trading Computers

Lead Quality Control 10.2018 - 07.2022

• Unit Test each individual system (3K+ per year)
• Perform extraneous tests as needed
• Verify hardware and software configuration
• Ensure smooth system operation
• Certify meeting or exceeding company performance standards
• Sign and document individual system temperatures and performance on customer documentation
• Operate laser for glass etching on system chassis

Systems Testing Technician 05.2018 - 07.2022

• Verify hardware configuration
• Set BIOS as per system hardware configuration
• Tweak power and performance settings on unit specific basis
• Run hardware tests (display, memory, etc...)
• Identify and replace problematic hardware at component level
• Install Operating System (Windows 10/11)
• Initialize and test drivers
• Configure userland
• Optional software installation and configuration

Support Engineer 01.2017 - 08.2022

• Provide customer support via phone, email, and web chat
• Write knowledgebase articles for internal and public use
• Resolve both hardware and software issues as top level support personnel
• Facilitate on-site hardware repair
• Take ownership of systems sent in-office for issue resolution
• Document issues and resolutions on iSupport ticketing system
• Assign and take tickets based on priority and available support members
• Reach out to all clients with submitted issues before end of day
• Investigate trading and office software issues (reach out to developers when necessary)
• Circumnavigate client software limitations

Creative Energies

Network Technician (Contract) 08.2015

• Assess network topology
• Facilitate adding wireless access points
• Setup office printer
• Communicate with client regarding future scaling recommendations

Elevate Rehab, LLC

Chief Technology Officer 05.2013 - Present

• Setup and maintain office network
• Provide on-site HIPPA complience for storage solution
• Perform purchase orders for employee equipment
• Manage installation and setup of employee equipment
• Host remote email server

Wyoming Inc

Web Developer Intern 06.2013 - 09.2015

• Intern with Senior Developer
• Manage, migrate, and market web content
• Navigate and utilize Wordpress and associated plugins
• Front-end focus (Javascript)
• Participate in client and office meetings
• Setup and manage client sites, often multiple at a time